Reservation Guarantee

Though it's rare, occasionally a sitter or dog walker has to cancel at the last minute. If that happens to you, we've got your back: Every booking made through PetBacker is covered by our reservation guarantee. Here's what that means.

  • We'll Give You a Refund

If a sitter or dog walker cancels your booking within seven days of your start date, we'll give you a refund.

  • We'll Help You Find a New Sitter or Dog Walker

We'll get in touch with you ASAP, but you can also reach out to us directly via the app. —we're here 24/7—or contact us here.

Though availability varies widely, we’ll do everything we can to help you find a great replacement. If you book with a more expensive sitter or dog walker, we'll cover the cost difference between the original booking and your new booking, up to 12% of the total cost of original booking.

  • We're Here for You

We promise we'll do everything we can to make sure you and your dog love your experience, and the reservation guarantee is a huge part of that.

on Thursday June 08
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